Paul @ Pickering NAPA is awesome!! Very helpful, patient and knowledgeable. Thanks again Paul all the best NAPA is lucky to have you as it seems less and less anywhere you go to have people who work in retail or service with these traits.
If you’re a person of colour don’t use this place! Who ever is recruiting for this place employs a certain type of person! I walked in and was eventually greeted by a a guy who called himself the paint guy! I explained I was there to pick up my order! He responded by asking if I was uber! (Which he thought was quite witty of him!) I said NO! I’m here to pick up my order. He proceeded to ask my name and went to get my order. I guess all non white names sound the same to him as he brought out the wrong order! He couldn’t be bothered to sort it out and eventually another person took over and tried to smooth things out! People vote with your money! Go elsewhere! The recruiter at this location should be fired! His staff are as functional as a chocolate tea pot!
I have used this location in the past for color matching, never had a problem. Went in last Wednesday to get a can of paint for our 2010 Yaris. I had a photo of the data plate from the car. The young chap who served me said I have to go to Toyota to get a more specific paint code. Something new to me. Went to Toyota parts department and service and was told the data plate is the only info they have. Oookay back to Napa. This time there were several people there and explained the young chap told me to go to Toyota. The older guy states “ he’s a trainee” . No apologies just stating that fact. So Napa puts trainees on the front desk with little or no training . The first thing I would assume you teach the trainee in color matching is the paint code is right there on the data plate. The trainee apologized and we moved forward. Now looking for other color match suppliers.
Whether over the phone or in person, my impression is the people who work here just don't care. If it were my franchise I'd be concerned. Whitby location is run like a business is supposed to be. Sad.
I love NAPA Auto Parts’ products because of the good quality but I will never come and shop again from pickering branch because one of the stuff worker treated me so bad and he was so rude and spoke inappropriate with me and made me feel so upset.
Very good experience highly recommended I just bought sway bar end links, which after calling around, NAPA had the best price for. When I picked them up, they weren't quite correct ... So the gentleman took my receipt and without charging any difference, he just swaped the original with the correct part. Seemless, quick and affordable.
Amazing staff and reliable parts! My alternator broke down while visiting from the US. Knowing how far the ride back home I had a chance to speak to Gerry over the phone and helped me get the alternator that I need for my 2008 Odyssey. He also went above and beyond by calling a few trusted shops that he know making sure they are available in case I can’t DIY. He was very friendly, took his time to help me by showing a few other part he has in stock that will eventually help me remove and install the alternator. Rode the new alternator 600 miles the same day without any issue! There are cheap alternator from other local stores but knowing I need a reliable parts for my travel really paid off. Not to mention the limited lifetime warranty is an added bonus. NAPA is not only in Canada but also popular in the US. Thank you Gerry for helping me out complete the job successfully.
NAPA Auto Parts - NAPA Pickering is a Canadian Auto parts store based in Pickering, Ontario. NAPA Auto Parts - NAPA Pickering is located at 940 Brock Rd #2, Pickering, ON L1W 2A1, Canada.
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