I was having a problem with my online order. I had called a few other stores locally and no one could help me. They all told me to wait a few weeks to see if it sends. So I waited… nothing came. I ended up calling the Pickering store and Tanya the Manager answered. First off can I say, she is wonderful, very friendly and helpful. She is very knowledgeable and made sure she could do what she could to help me. She noticed that my online order had an error on it. She adjusted it and put the item to the side as she told me that the item wouldn’t likely make it by Christmas because of the time of year. I am very thankful for her honesty and willingness to help! Santa is going to make someone very happy this year…. And that’s all thanks to you…. Thank you Tanya, I appreciate it.
Beware after the renovations they have switched over to shopify pay terminals. The terminal didn't accept payment on my credit card when I tapped (no receipt, nothing on the terminal to indicate the payment went through) and so I paid on another credit card. Both cards were charged. I had to go back to the store for a refund on one card. Was told they only had one transaction recorded and that I should wait and see until customer service magically found the 2nd transaction and a refund was issued. The whole process took 30 minutes.
I went to Pickering store in mall today bought a Bruder toy and a little braclet for my grand daughter amazing they had a sign if you spend over $120.00 you get 20 percent off . If my wife had not spoke up we would not have got the discount . Then it took them 20 minutes shuffling us for till to till to figure out how to give the discount honestly if you don’t know how to work your cash register I would rather spend $32.00 more then to waist 20 minutes of my time . Seriously should know how to work a cash register when you’re doubling your money for what should have been a 30 second transaction . Not impressed with the service .
Great location! The staff is really helpful, and informative. Mastermind has such educational, and quality toys last will last through generations of children.
Riley was very helpful and went above and beyond to assist me finding a toy my niece was looking for (that I likely would not have found otherwise). Thank you!
I do not visit mastermind often but every time i have gone to the Pickering location the service as been spectacular! I was greeted by Cory who was amazing. He was knowledgeable about the products and asked what i was looking for and provided recommendations which was great because i wasn't sure what i wanted to get. He was personable and genuine and he was not pushy and gave me the space i needed to decide what i wanted! I will definitely return in the future and i am grateful for the help Cory provided!
My husband and my 5 year old son tried to return an air hockey toy valued at $79.09 for a refund since we saw this at Indigo for $30 for the boxing week sale, asked if a price match can be done and was told NO Manager at the Pickering location declined to do the refund accusing my husband in front of our 5 year old son this item was already opened and tells my husband “We have to do this right” … so to prove her point.. She then unseals two other BRAND NEW SEALED stock to show how the contents are sealed and packaged.. (at this point I’m wondering - why do that, when your going to tape it up again and re-sell the stock to another customer looking like it was already opened and then risk being in the same situation if another customer decides to return it and you accuse them it was already “opened”. ) We literally got the item days before Christmas Eve and even got it gift wrapped so we wouldn’t have opened the item and we did not inspect the product either when we bought it … and why should we when you expect your buying unopened items when you leave Mastermind.. unfortunately not from for this location.. We did not open the box and the contents inside remain intact, it’s highly suspect this location is re- selling open box items without telling the customer since the manager freely opened up two brand new factory sealed stock in front of us just so she can prove her point.. and then what? So you can put the stock back on the shelf and accuse another unknowing customer they bought an already opened product before even leaving the premises? And decline refunds ! It was extremely unfair how this was handled especially in front of a 5 year old kid during Christmas, 1.) you refuse to do a price match and would rather see losing a customer and buy from the competitor 2.) you refuse to do a refund offering a store credit instead for an item with already open packaging (by you) with the contents still in tact! complete turn off and reflects poorly on the community. We usually shop at the Yonge and Lawrence location and this never happened to us before (now we know it’s worth driving there next time)… I guess there’s a first for everything… cmon’ DO BETTER MASTERMIND! Ps. My husband left a voicemail to whatever contact number you gave him- can someone please get back to him please!
A good selection of toys but pricey.
We shop at this store often for any young family members or friends. It has a great selection. It is organized well by age group. The prices are good and the staff are friendly. It is located inside the Pickering Town centre.
Good store. Good care for customers. Nice gift packing. Good quality toys
My most favorite place in the mall, the toy shop of course. The store is well organized and is always stocked with a wide variety of games. What I especially love about Mastermind is the mind bending toys and old style board games. One of the last few places one can find science focused toys. They also have a decent collection of books and some high end electronic gadgets. Overall a very nice store with helpful and friendly staff.
Good selection of toys and books, and freindly, helpful service.
Mastermind Toys is a Canadian Toy store based in Pickering, Ontario. Mastermind Toys is located at 1355 Kingston Rd, Pickering, ON L1V 1B8, Canada.
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