Freezer got frosted over and fridge stopped getting cold, called for an idea on how to fix and asked about solutions over the phone, could only say will send a tech and cost $89 Yikes. For them to do nothing and just say defrost it by ubplugging it.
Jayson, came out fixed our oven! Great customer service, efficient, and an amazing Ambassador for this company, I would highly recommend Pickering Appliance to everyone, thanks again, Jayson!!
Jason was great and offered expert advice on how to repair my microwave door sensors. It’s difficult to find someone who really knows how to repair microwaves and also cares the inventory. Thanks again Jason !!
I purchased a shaver cord advertised as compatible with Braun machines (my shaver is a Braun). Since the website didn’t specify a model number, I assumed it would work with all Braun devices and went ahead with the purchase. When it arrived, I realized it didn’t fit my shaver, which contradicts the website’s claim of compatibility with all Braun models. I contacted the store to return the item for a refund, but they said it was my fault for not checking about compatible models first. However, their website clearly states it’s compatible with Braun shavers. To make matters worse, they expect me to pay an additional shipping fee to return it, and they’ll only refund the cost of the cord. The cord costs $15 and shipping is $13, so I would end up spending $41 ($15 for the cord + 2 x $13 shipping) just to receive a $15 refund. This means I’d effectively be out $26 due to their misleading information. I do not recommend this place to anyone! Their customer service is terrible!
*Should have just ordered online* Visited their store for a replacement part for a dryer. Explained that I needed the front felt seal along with a drum light. After waiting a little while the clerk brings over a very short segment of felt seal. I ask him to confirm "Shouldn't this seal go all the way around the front? This looks too short". He replies that no, it only sits along the top, because that's where the weight of the drum sits. That the rest of the front doesn't need a seal. Sure enough, removing the old seal on my dryer shows there's actually two parts, the one he provided as well as the lower seal which completes the full ring around the drum. I visited a local store to avoid exactly this problem, and was even ok paying the markup to speak to an actual person rather than just ordering online - and ended up having to do more research online and order a part online anyways. In hindsight should have saved myself both the time and headache by just doing research and ordering online right off the bat.
Called to find out if they had a part for Samsung dishwasher. Said they had it. Sent my father in law to get it.. Arrives and they don't have the part. Looks like a common complaint on here. Won't buy or recommend them to anyone.
My washer stopped working around Christmas time. I figured out that I needed a new lid switch and I came here looking for a replacement. Not only was the switch for my 15-year old Kenmore available, IT WAS IN STOCK! I was able to do the repair the same day! Kudos for that!
Pickering Appliances is a Canadian E-commerce service based in Pickering, Ontario. Pickering Appliances is located at 1755 Plummer St Unit # 17, Pickering, ON L1W 3S1, Canada.
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