Went there today and decided to use the washroom, it was filthy and disgusting, I have never seen it this way before and yes, some of the staff is very rude
This location is amazing. Staff are very cheerful, helpful, and inclusive and accommodating to those with special needs. The store is always neat and items are easy to locate. Highly recommend.
I went to Rexall to mail a card this evening and was promptly greeted by a staff who was friendly, funny, attentive and helpful. I was sending the card outside of Canada and wasn’t sure how many postage stamps to use. The staff explained the process to me, showed transparency and genuine #pride to help a customer a work. Thank you! :)
Went their yesterday to pick-up my childs prescription. My daughter and I stood there waiting alone at the pick-up station for about a minute or so, without anyone asking to help us. An elderly couple walked up directly behind the counter right next to where we were standing, and Immediately the Asian pharmacist walked over and asked how he could assist them. Never once looking in my direction, I was a bit embarrassed because we were standing there first and no one acknowledged us, I then said excuse me we've been here and no one offered to help. Then the pharmacist whispered something to the cashier and then the cashier brought over our prescription, we got no pharmacist explanation and I wasn't going to asked for it, due to the pharmacist attitude towards use. I then drove to Shoppers Drug Mart down the street and asked the pharmacist there, how to properly administer the drug and what to do if my 5yrs old has any reaction to her new antibiotics. I was treated with proper customer services at Shoppers Drug Mart and I didn't fill my prescription there.
I unfortunately have to echo the myriad of terrible reviews and ratings about this location. If in-store desk opening hours not aligned with Canada Post communicated ones and pharmacy out of stock medical devices supplies were not enough, this location also features a « no care » attitude from its management !
This location lacks an appropriate level of service and care for patients. The pharmacy won't even explain the medication or provide instructions unless you ask. This is not acceptable. The Pharm techs made numerous errors on billing. Most of the drugs they sell are generics. Better options available, take your business elsewhere where it's appreciated.
Not Happy with the Rexall Pharmacy. I dropped off the prescription and am told that they do not have it and will be ready next day. Next day goes by nothing, then I call the next day after (one day past) and am told that because I dropped off the Prescription after 6pm it takes 2 days to get it!!! If I knew this in the first place, I would have just gone else where itself. Very Unprofessional.
Rexall is a Canadian Drug store based in Pickering, Ontario. Rexall is located at 1822 Whites Rd Unit 28 &29, Pickering, ON L1V 4M1, Canada.
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